Walmart Inc. A returns service with FedEx, allowing online shoppers to send products back without leaving the comfortable home.
The exclusive program, called “Carrier Pickup with FedEx,” offers customers free return of any item shipped and sold by Walmart.com, Fox Business reported, citing a blog post written by Linne Fulcher, the company’s vice president of customer strategy, science and travel.
According to the company, customers seeking a return should schedule a pick-up date and print the return label through the Walmart website or app. In turn, the FedEx employee will retrieve the package.
Meanwhile, customers who do not have access to a printer can select the ‘Drop off at FedEx’ option and receive a QR code that can be transported to any FedEx site to be scanned by an affiliate who will print a free shipping return label. The company is an advertiser. .
“Together with an unparalleled year, we knew it was time to look at our returns policies and processes to make sure they were safe and headache-free,” Folcher wrote in the company’s blog post.
Walmart also explained that while the new service will certainly help relieve the crowds of stores racing to return Christmas gifts, the service will still be in place after the holiday period ends.
New shipping options come as Walmart’s online sales in the US rose 79% in the most recent quarter.
Amazon, the biggest retail giant, is already allowing customers to deliver packages without a box or label at some Whole Foods, Kohl’s and UPS stores and lockers – with some items eligible for home pickup by UPS for a fee.
Likewise, FedEx recently partnered with e-commerce return technology company Happy Returns to personally return products without box or label from countless retailers.