A Colorado mother, who said she and her family were expelled from a United Airlines flight after her two-year-old daughter refused to wear a mask, said that “the experience was very painful” and “very humiliating”.
Elizabeth Urban captured a video clip on the phone of a crew member talking to her husband as he tried to keep the mask on their daughter. The video, which Orban posted to Twitter, shows her husband telling crew members that he was carrying the mask on his daughter’s face, the tweet garnering more than 22,000 likes and more than 10,000 retweets.
“We are key members of United, so we flew several times, even during the pandemic, we flew with our two-year-old,” Urban said.
“We only traveled two months ago because all of our family members live on the east coast, so this is the only way to see their granddaughter,” she said. “And this time it was very different.”
She went on to say that “the staff was rude” from the start.
“We felt that we did not receive any warning, and we are not working with us, we are not asking questions, and there is nothing to help the situation,” Urban added. “It was like, ‘Well, your two-year-old isn’t complying, you guys are out of the plane. “
She went on to say that she was “never more baffled than ever in my life,” adding that she thinks “everyone else on the plane was watching this and thinking, like, ‘What’s going on? “
Urban explained that when she and her husband got on the plane, the flight attendant immediately asked her how old their daughter was and demanded to wear a mask since she was over two years old. They don’t have one and the hostess gave them one before they went to their seat.
“After that, the flight attendants didn’t talk to us,” Urban said.
She added: “We kind of noticed that they were walking next to us and kept checking what we were doing, and it felt really, really strange.” “And that was the only interaction we had with a flight attendant or anyone saying anything.”
“The next thing is for the supervisor to come and say we need to leave the plane,” she said.
A spokesperson for United Airlines said, “The health and safety of our employees and customers is our top priority, which is why we have a multi-layered set of policies, including requiring everyone on board Flight 2 and seniors wear a mask.”
“These measures are not only supported by guidance from the Center for Disease Control and Prevention [the Centers for Disease Control and Prevention] and our Cleveland Clinic partners, but they are also consistent across all major airlines,” the statement continued.
The spokesperson also indicated that Orban’s family has not been prevented from traveling with the airline.
Host Will Cain asked Urban whether her frustration is “the politics, with the flight attendants or is it bigger, where are we as a community now when it comes to this kind of mandate?”
She replied, “Certainly all of this.”
My husband and I are immigrants. We came from Europe, we grew up in a completely different country. Coming here was just a big blessing, you know, to live the American dream and live in a free America. “
“I must just say that last year was just PTSD for us and very scary with everything going on.”