Snapchat users report widespread problems sending snapshots

PARIS, FRANCE - APRIL 05: In this photo iIllustration, the Snapchat social media logo is displayed on the screen of an iPhone in front of a computer screen showing a Snapchat logo on April 05, 2019 in Paris, France. During its 'Partner Summit 2019' in Santa Monica, Snapchat has announced several new features to come. Most notable is the ability to send stories to the Tinder dating app. Snapchat is a free photo and video sharing application which has 13 million daily users worldwide. (Photo by Chesnot/Getty Images)

Pensacola, Florida

Snapchat was dealing with technical issues spanning the United States and Europe, as thousands of users reported problems using the social messaging app.

According to DownDetector, problem reports rose about 10:30 am ET with nearly 90,000 users reporting issues; 82% said they had problems sending messages, and the app disappeared. This came after a previous rise in bug reports submitted to DownDetector about nine hours on Wednesday morning.

Many Snapchat users also said they are unable to log in even to the app, with the move to Twitter to express their frustration amid the COVID-19 quarantine at home. In the United States, the hashtag #snapchatdown ranked first on Twitter on Wednesday morning.

In a tweet at 10:33 am ET,

the Snapchat Twitter support account acknowledged the issues. “We are aware that many Snapchatters are having trouble using the app. The post said, ‘Wait a little bit, we’re looking at it.

Snapchat’s parent company reported that Snapchat reached 218 million daily active users for the fourth quarter of 2019, an increase of 17% compared to last year, and consecutive gains of 8 million new users. This was Snapchat’s biggest quarterly growth since the first quarter of 2018, which preceded the redesign that many users hated and stopped the growth of app users.


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